Bilingual Sales Retention Specialist, Spanish

Description:

• Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
• Consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
• Show clients the value of Yelp by highlighting their investment returns through ad performance metrics
• Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs
• Exhibit strong communication skills, both externally with clients and internally with other Yelp employees
• Remain organized and efficient in a fast-paced environment
• Consistently achieve/exceed monthly goals
• Work with both English and Spanish speaking customers

Requirements:

• Bachelor's Degree or 3+ years of relevant client facing experience
• Written and verbal fluency in communicating with Spanish speaking customers
• Technically proficient with computers and information systems
• Strong communication (verbal and written)
• Excel with problem solving and troubleshooting
• Experience in account management, sales, advertising, or small business (preferred)
• Love for local businesses and understand their importance in local economies
• Excellent time management and organizational skills with the ability to track and complete numerous details
• Ability to handle tough conversations with business owners in a professional, solutions-oriented manner
• Ability to strike a balance between consulting and supporting as needed
• Willingness to receive and implement feedback
• Ability to embrace a fast paced and always-changing environment

Benefits:

• Full medical, vision, and dental
• 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter)
• 12 paid holidays, plus one floating holiday
• Up to 14 weeks of parental leave
• Monthly wellness subsidy
• Work from home reimbursement
• Flexible spending account
• 401(k) retirement savings plan
• Employee stock purchase plan