Help Desk Technician
Job title: Help Desk Technician in Denver, CO at Mavensoft Technologies
Company: Mavensoft Technologies
Job description: Job Title: Help Desk Technician
Duration: 12 months (Contract W2)
Location: Denver, CO (On-site, candidate must be currently located within the Denver or surrounding metro area to work on-site daily)Key Skills: Technical Troubleshooting (Hardware, Software, Networking), Customer Service & Communication, Monitoring & Incident ResponseJob Type: Contract (Full-Time - On-Site Only)
Schedule:
- Training Phase (1-2 months): 5 days/week, 8-hour shifts
- Post-Training: 4 days/week, 10-hour shifts
- Monitor the ITS fiber network, roadside devices, and software systems.
- Respond promptly to customer inquiries via phone, email, and chat.
- Log and manage Help Desk tickets using the internal ticketing system.
- Troubleshoot and resolve hardware, software, and networking issues.
- Escalate unresolved issues to Tier 2/3 support when necessary.
- Install, configure, and maintain computer systems and peripheral devices.
- Perform system maintenance and support users during outages.
- Assist with onboarding/offboarding, including system setup and account management.
- Support Tier 1 network troubleshooting.
- Document customer interactions and maintain accurate records.
- Prior experience in a Help Desk or IT Support role (NOC experience preferred).
- Willingness and flexibility to work a variety of shifts, including with minimal notice.
- Reliable transportation is required.
- Ability to pass a background check.
- Strong technical knowledge of Windows, Linux, and iOS systems.
- Familiarity with networking basics and system troubleshooting.
- Excellent communication and interpersonal skills.
- Detail-oriented and well-organized, with strong ticket management discipline.
- Calm and professional under pressure with a proactive troubleshooting mindset.
- Self-motivated with the ability to work independently and as part of a team.
- Understanding of basic information security practices.
- Experience with ticketing systems (e.g., ManageEngine) is a plus, but not required.
- 100% On-Site
- Fast-paced, collaborative IT operations setting
- Requires physical presence to monitor systems and assist users directly