Bank Teller/Operations Associate
Job title: Bank Teller/Operations Associate in Parkston, SD at Alternative HR
Company: Alternative HR
Job description: Do you enjoy working with numbers and interacting with people? Does the opportunity to learn more about banking operations, financial management and regulatory compliance interest you? Do you want a career that can offer personal growth? If you have a strong attention to detail and accuracy where customer service comes first, Farmers State Bank has a new opportunity for you!We are seeking a Full-Time Teller/Operations Associate to join the team at our Parkston location. This position is responsible for taking deposits, withdrawals, understanding all products and services including digital banking. Other duties are transfers for customers as well as opening new deposit accounts, selling money orders, cashing bonds and the like. This position will work with customers in person, the drive-thru, phone lines, and online submissions.Work hours are Monday through Friday during normal business hours.Here’s what you’ll do:
- Perform paying and receiving functions for customers. This will include taking deposits, withdrawals, and transfers from customers. Additionally, the teller may sell money orders and help customers with additional related services.
- Provide a high level of customer service in person or by phone. This includes understanding customer needs, as well as understanding the bank products offered, the ability to explain the value of those products to customers and refer customers to the appropriate department.
- Support customers with maintenance questions concerning their accounts. This will include address changes, check orders, debit card transactions and disputes.
- Assist walk-in customers with their new account needs. This will include checking, savings, certificates and the like.
- Assist walk-in and phone customers with problems or service issues to their account(s).
- Will be expected to cross-sell and refer customers and prospects to bank products.
- Participate as part of various retail product campaigns the Bank initiates.
- Process night deposits including recording items and verifying currency.
- May be included in a rotating schedule.
- Practices branch security procedures and protects customer confidentiality and privacy.
- Follow guidelines, policies, and procedures of the bank to keep errors to a minimum and reduce internal and external friction.
- As part of the overall team of Bank employees, this position may be requested to assist in the support of other bank activities.
- May perform additional duties as necessary to keep the Bank operating efficiently and effectively such as overdraft returns, rejects, checkbacks, scanning, ATM, safety deposit box, opening and closing accounts, building accounts on core system, Remote Deposit approvals and denials.
- And more…
- Enjoy being around people, smile naturally and have a professional appearance and be good at remembering the customer’s name.
- Understand and comply with the related Federal and State banking laws and compliance regulations such as: Bank Secrecy Act, privacy, and Funds Availability Policy.
- Excellent phone etiquette and verbal communication skills.
- Ability to calculate figures and attention to detail is essential.
- Able to multi-task and work under stress and pressure.
- General PC knowledge is required and must be able to maneuver well in the system to assist the customer with quality customer service.
- Ability to learn and run a variety of machines.
- Able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
- Offer support and assistance to coworkers during peak periods or in their absence.
- Embrace change and see change as opportunity. Must be willing to express and support management’s ideas to affected staff.
- Able to be punctual and maintain good attendance.
- Must be trustworthy and maintain a high level of confidentiality.
- High school diploma or general education degree (GED) is required.
- Prior banking and or customer service experience is helpful but not required.
- Competitive compensation starting at $16.00/hour, negotiable based on experience.
- Outstanding health care benefit, providing 100% company paid employee or family coverage with an unheard of $1500 annual deductible.
- Company profit sharing contributions and bonus.
- Company paid Life and AD&D Insurance (Employee/Spouse/Dependents).
- Company paid portion of an AFLAC Cancer Policy.
- Excellent Vacation & Sick Time.
- Paid Holidays (12).
- Requires sitting, standing, bending, reaching, and some lifting, up to 25 lbs.
- Manual dexterity sufficient to operate standard office machines and computers.
- Requires normal range of hearing and vision.
- Accommodations may be made to enable an individual with a disability to perform the accountabilities of this position.