Customer Success Manager (SaaS - Industrial Sector)
Job title: Customer Success Manager (SaaS - Industrial Sector) in USA at Blueprint
Company: Blueprint
Job description: Overview about Ripik.AI:Ripik.ai is a fast-growing industrial AI SAAS start-up founded by IIT D/ BITS alumni and with extensive experience in McKinsey, IBM, Google and others. It is backed bymarquee VC fundslike Accel, Venture Highway and 25+ illustrious angels including 14 unicorn founders.Ripik.ai builds patented full stack software for automation of decision making on the factory floor. Today, they are deployed at more than 15 of the largest and most prestigious enterprises worldwide including the market leaders in steel, aluminium, cement, pharma, paints, consumer goods and others. It is one of world’s very few AI product start-ups to be a partner to GCP, Azure and AWS. We are also the AI partner of choice for CII, ICC and NASSCOM.About the role:
- Engage directly with 5-7 customers to configure and implement AI solution according to functional and performance requirements. High touch, white glove approach.
- Driving user happiness by being in-charge of deployment at some of our key clients.
- Develop and maintain good relationships with the clients and ensure a high degree of client satisfaction to assure exceptional results with regular visits
- Based on requirements, develop solution concepts and system architectures together in coordination with engineering team.
- Collaborate with the product owners, business users and technical team to design and implement solutions.
- Work closely with client’s technical team to understand requirement and draft solution proposals integrate with customers’ existing systems.
- 4+ years of SaaS CSM experience firm requirement
- Managing BoB of $2-$3+ MM & some past experience in cross-sell and up-sell
- Previous experience in Manufacturing or Industrial sectors is a huge plus
- Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
- Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals
- To be open to share, communicate and discuss with colleagues and demonstrate open tolerance to recommendations and to learn and implement solutions as a team.
- Ability to develop Healthy Customer Relationships, enhance customer training and product usability.
- Strong knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence.
- Ability to shape the future of manufacturing by leveraging best-in-class AI and software; we are a unique organization with niche skill set that you would also develop while working with us
- World class work culture, coaching and development
- Mentoring from highly experienced leadership from world class companies (refer to Ripik.AI website for details)