Remote Front Office Medical Assistant
Job title: Remote Front Office Medical Assistant in Beech Grove, IN at Alliance Services, Inc.
Company: Alliance Services, Inc.
Job description: DISCLAIMER: DO NOT APPLY IF YOU DON'T RESIDE IN THE UNITED STATES
DO NOT APPLY IF YOU ARE NOT LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES OF AMERICALocation: Remote
Est. Hourly Salary: $27.00 - $35.00
Job Type: Full-time/Part-time/ContractResponsible for being the first point of contact for patients, staff, and guests presenting at the clinic, and performing all the administrative tasks associated with patient check in.DUTIES AND RESPONSIBILITIES:
- Responsible for opening front office and all duties associated with this function.
- Welcome, greet, and assist patients in a courteous and professional manner.
- As directed, schedule patient appointments accurately and efficiently utilizing the computer system.
- Verify and ensure completeness of patient registration documentation. Verify and enter patient data into the electronic medical system.
- Review and verify patient coverage of insurance information using online resources.
- Explain payment options, including sliding scale fees, Medicare, Medicaid, and other forms of payment assistance.
- As directed, responsible for running Vital Interaction reports and following‐up on appointments needing to be confirmed and no shows.
- Work closely with the nursing, provider, medical assistant, and extended care teams to ensure smooth patient flow and reduce cycle time.
- Works with clinical care team to assist with closing gaps in care by helping to notify patients of services due.
- Notify appropriate personnel of emergencies, messages, patient arrivals, etc.
- Accurately document and communicate patient concerns to the site triad leadership team.
- Ability to work assigned hours, and as needed outside regularly scheduled hours including weekends.
- Participates in appropriate meetings and trainings, as well as adheres to all company policies and procedures.
- Maintains confidentiality of all patient, clinical, and company information and data. Adheres to HIPAA guidelines.
- Performs all duties in an ethical manner consistent with the I Promise statement.
- Perform other job‐related duties as assigned.
- Healthcare office concepts, practices, policies, and procedures
- Insurance verification procedures
- Microsoft Office Applications (Word, Excel, Outlook)
- HIPAA and Joint Commission guidelines and regulations
- Providing exceptional customer service
- Verbal and written communications, including telephone and email etiquette and documentation
- Working independently in a fast‐paced, multi‐task clinical environment, as well as part of a team
- Effective problem solving techniques
- Work in a self‐directed, organized manner
- Multitask while maintaining a strong attention to detail and accuracy
- Present information in a consistent, organized, and accurate manner
- Demonstrate flexibility and ingenuity in response to change
- Develop and maintain effective working relationships across the organization at various levels, as well as with external customers
- Maintain confidentiality
- Medical
- Dental
- Vision
- $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
- Flexible Spending Account
- 403(b) retirement plan
- Long Term and Short Term Disability
- Legal Plan
- Dependent Care Expense Account
- Life Insurance/Supplemental Life Insurance
- Pet Insurance
- HRA
- Training programs including a Mentorship program
- Employees may be eligible for Federal/Public Student Loan Forgiveness
- Career growth and Promotional opportunities
- Employee Perks and Discounts to Broadway shows and more