Remote Customer Service Rep

Job title: Remote Customer Service Rep in Warwick, RI at Axelon Services Company: Axelon Services Job description: Job Description: Max payrate is $20/hr Location: Warwick, RIMANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.*Class Start Date: 4/21/25. " The plan is to train on-site at * office in Warwick, RI " Training Schedule: 8:30-5pm EST, Half Hour Unpaid Lunch Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closedRequired Skills and Experience 1 - 2 years of customer service experience. Open to those with retail/restaurant experience. 1 - 2 years Microsoft Suite experience necessary for the role. - Call center experience strongly preferred. - Must have intermediate computer literacy.Job Description: The role will include customers calling to learn about their pension/structured settlement annuity, customers calling for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.MANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.Requirements: "Ability to attend training, nesting at Food and Beverage Client Lane, Warwick RI office

• Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed high internet speed is required)

• Able to use video during interview and training.

*An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs. ** "

• NO time off planned during training until end of nesting Timeline

*Class Start Date: 4/21/25. " The plan is to train on-site at * office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closed Expected salary: Location: Warwick, RI Apply for the job now! Apply for this job