Call Center Rep

Job title: Call Center Rep in Santa Maria, CA - Santa Barbara, CA at CommonSpirit Health Company: CommonSpirit Health Job description: The posted compensation range of $23.00 - $26.93 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.Requisition ID 2025-412131 Employment Type Full Time Department General Medical Clinic Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday 8:00am-5:00pm Remote No Category Administrative and Clerical Travel NoResponsibilitiesThe Call Center Representative position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors by offering customer service communications and appropriate distribution of phone calls tasks & messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals bench marks and quality patient care initiatives per departmental guidelines. This position may have access to third party credit card information and transactional systems (cash registers point of sale devices applications supporting credit card transactions and reports or other documents containing credit card information) from single transactions or a single card at a time.QualificationsMinimumTwo (2) years experience or an equivalent amount of experience in a high-volume phone customer service role in another industry/environmentN/AExcellent interpersonal organizational and customer service skills are essentialKeyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipmentCommunicate effectively in the English language in person on the phone & in writingPreferredTwo (2) years experience in an outpatient setting as a Medical Office Phone Receptionist preferredFamiliarity with an electronic practice management system is preferredExperience with multi-line phones/ACD phones environment preferredMedical terminology preferred OverviewDignity Health's Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast's award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit .Map this locationLook for gyms, restaurants, doctors and schools in the area.No featured jobsNo recently viewed jobsYou have no saved jobsLoad moreFollow us on social mediaEqual OpportunityCommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.Read MoreCommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify. Expected salary: $23 - 26.93 per hour Location: Santa Maria, CA - Santa Barbara, CA Apply for the job now! Apply for this job