Customer service representative
Job title: Customer service representative in Augusta, GA at Rooted Talent Solutions
Company: Rooted Talent Solutions
Job description: Job Title: Customer Service Representative (Remote, Independent Contractor)Company: Rooted Talent SolutionsLocation: Remote (U.S. only)Compensation: hourlyAbout Us:Rooted Talent Solutions provides high-quality customer support staffing for reputable U.S. brands. We believe in offering flexible, remote work opportunities that fit your lifestyle. As a contractor with us, you’ll provide exceptional service to customers—all from the comfort of your home.Position Overview:We are hiring independent Customer Service Representatives to support clients in various industries, including retail, travel, utilities, and healthcare. In this role, you’ll assist customers by phone, chat, or email—resolving issues, answering questions, and providing excellent service. You will choose your schedule, projects, and workload, making this a great opportunity for self-starters seeking work-from-home flexibility.Key Responsibilities:
- Provide professional and empathetic support to customers via phone, chat, or email
- Follow client-specific procedures and use tools provided to resolve inquiries
- Maintain a quiet, distraction-free work environment during scheduled hours
- Attend and complete any required training or certification for selected projects
- Communicate effectively and escalate issues when needed
- Adhere to performance metrics and client guidelines
- Previous customer service, call center, or remote support experience preferred
- Strong written and verbal communication skills
- Ability to work independently and manage your own schedule
- Must reside in the U.S. and be legally eligible to work
- Computer with Windows 10 or 11, reliable internet, USB headset, and a quiet workspace
- Must be comfortable completing unpaid client certification programs (typically 2–4 weeks)
- 100% remote work with flexible scheduling
- Opportunity to choose your own clients and service hours
- Support from our onboarding and training team
- Access to a community of fellow remote contractors
- Performance incentives for top contractors
- Annual retreats and in-person team gatherings to connect, recharge, and celebrate success
- Personalized Matching: We align your skills and preferences with healthcare organizations that fit your goals.
- Streamlined Process: Our team and technology make applying and interviewing efficient and stress-free.
- Ongoing Support: We stay in touch throughout your placement process—you’re never on your own.
- Diverse Opportunities: From temporary contracts to permanent roles, we offer a variety of options to meet your needs.