Support Analyst
Job title: Support Analyst in Mississippi at Harris Computer
Company: Harris Computer
Job description: Core responsibilities of the position include, but are not limited to, the following:
- Technical phone support to customers in a remote environment.
- Documentation of all customer communication through internal ticketing system, Team Support.
- Diagnosing software issues / bugs, performing the appropriate fixes; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
- Installing and updating Delta product line applications, integrated 3rd party applications and operating system and/or database applications
- Learning, understanding, implementing and training on a variety of software applications
- Identification and communication of additional revenue streams/opportunities within the support arena
- Providing regular and timely status reports and progress of assigned work to the Manager of Support Services
- Travel – less than 15%
- Experience working within or as a vendor for local government tax appraisal, assessment and collection groups a plus
- Knowledge of IBM AS400/ environment desired but not requirement
- Familiarity with using CRM Platforms to document all customer communication
- History of use with Microsoft 365, Teams, and VOIP systems preferred
- Experience working within or as a vendor for local government tax appraisal, assessment, and collection groups a plus
- Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment.
- A level of comfort appearing on camera for customer-facing and internal team calls/trainings.
- Excellent verbal and written communication skills
- Outstanding customer service and organizational skills
- Exceptional analytical, troubleshooting and problem-solving skills
- Positive, results-oriented mindset.
- Ability to multi-task effectively and to consistently meet assigned deadlines.
- Self-starter with ability to work well independently and in groups.
- Ability to speak comfortably in front of a group of customers.
- This is a remote position. While equipment will be provided, a dedicated workspace within your location of choice is a requirement.