Customer Service Representative (Logistics Data Entry, Tracking & Tracing) in Fullerton, CA
Job title: Customer Service Representative (Logistics Data Entry, Tracking & Tracing) in Fullerton, CA at SBT Global, Inc.
Company: SBT Global, Inc.
Job description: Company DescriptionOn-Site1yr ContractPay: $26/hrJob Description
- Tracking & Tracing: Monitor shipments in transit, update tracking systems, and proactively communicate status updates to clients.
- Data Entry: Accurately input shipment details, updates, and customer information into logistics management systems.
- Customer Service: Respond to client inquiries via phone, email, and chat regarding shipment statuses, delays, or issues.
- Issue Resolution: Investigate and resolve delivery discrepancies, delays, and customer complaints in a professional and timely manner.
- Carrier Communication: Coordinate with carriers and drivers to ensure timely pickups and deliveries.
- Documentation: Maintain accurate records of shipments, proof of deliveries, and service logs.
- Collaboration: Work closely with warehouse, dispatch, and sales teams to streamline logistics operations.
- Compliance: Ensure all shipment documentation follows company and regulatory requirements.
- Experience: Prior experience in logistics, supply chain, transportation, or customer service preferred.
- Technical Skills:
- Must have experience with Microsoft Outlook and Excel.
- Proficiency in data entry and logistics software (TMS, WMS, or similar systems).
- Communication: Excellent verbal and written communication skills.
- Attention to Detail: Strong accuracy in data entry and documentation.
- Problem-Solving: Ability to troubleshoot issues and provide quick resolutions.
- Multitasking: Capability to handle multiple tasks in a fast-paced environment.
- Team Player: Works well with cross-functional teams and clients.
- Experience in freight forwarding, trucking, or 3PL logistics.
- Knowledge of shipping regulations and industry best practices.
- Bilingual (English & Spanish) is a plus.