Customer Support Specialist

We are seeking a dedicated and proactive Customer Support Specialist to join our team. This role is essential to our daily operations—every inbound call must be answered and handled with care, clarity, and urgency. Your responsibility is to ensure that our customers feel heard, supported, and satisfied.

Key Responsibilities

• Answer every incoming call promptly — this is non-negotiable and a core part of the role.

• Actively listen to understand the caller’s request or concern.

• Handle and resolve requests directly when they fall under the following categories:

  • Creating a new account

  • Booking a parking spot

  • Updating payment methods

  • Providing rates or availability for specific locations

  • Answering general questions about our recent Store My Truck acquisition

• For requests outside these categories:

  • Clearly document the customer’s needs or issue

  • Escalate to the appropriate internal team without delay

• Demonstrate strong communication and problem-solving skills

• Maintain a customer-first attitude with the ability to stay calm under pressure

• Ensure accurate documentation of all calls and actions taken

• Experience in phone-based customer support is a plus

• Spanish language proficiency is appreciated but not required

Working conditions

• Working schedule:

  2 Shifts : 1st - 5pm EST - 9am EST 2nd - 9am EST - 5pm EST

• A supportive team

• Competitive Salary in USD

• Remote mode of work

• 10+ business days of paid time off

• English courses

• Equipment provided

1. Proven experience in a customer-facing role, preferably phone-based support

2. Ability to answer and manage high volumes of calls with professionalism and urgency

3. Excellent verbal communication and active listening skills

4. Ability to multitask—document calls, search systems, and resolve issues in real time

5. Strong problem-solving mindset and the ability to work independently

6. Detail-oriented with a focus on accurate documentation and escalation when needed

7. Comfortable using basic CRM or support ticketing tools (training provided)

8. Reliable internet connection and quiet workspace (for remote roles)

9. Spanish-speaking is a plus, but not required