BMC Remedy Developer
Job Description
Key Responsibilities · Manage and administer Remedy servers and mid-tier components, including AR Server and Email Engine configurations. · Perform bug fixes, minor enhancements, and workflow changes to Remedy applications. · Execute Remedy data and code migrations/deployments. · Perform Remedy Server and Application patching. · Provide Linux operations and support. · Leverage Oracle DB knowledge to review, troubleshoot, and analyze AR System and DB logs. · Debug Remedy issues using log analysis. · Perform performance tuning of App/Web Servers. · Understand and support the integration of Remedy with 3rd party tools and Web Services. · Participate in the development and deployment of new code from development to production. · Perform Remedy administration tasks, including user training and guidance to developers/administrators. · Collaborate with peripheral teams, providing integration support. Key Skills · Strong expertise in Remedy administration and development. · Proficiency in Linux and Oracle Database administration. · Experience with server and application performance tuning. · Excellent troubleshooting and problem-solving skills. · Strong understanding of ITIL best practices. · Ability to work independently and as part of a team. · Nice to have BMC Software Certifications (RSP, RAC) In addition to the skills mentioned above, these optional skills/availability on demand for Critical-Priority 1 issues would be recommended.
- Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Remedy Architect)
- Respond to and resolve all customer technical issues (via phone, e-mail, and web)
- Work with the Operations Team on customer escalations and help those fixing issues
- Maintain clear and concise ticket documentation with all required data and fields
- Escalate service requests and issues appropriately to other teams as and when required
- Work within defined procedures and practices while providing independent support
- Generate Knowledge Base entries (if specifically asked to generate or assist with)
- Provide Weekend support as and when required for Critical Priority 1 tickets
- Work diligently and closely with the Remedy Architect to provide great customer
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