HR Contact Center Associate with German and English (remote) – 12-months (fixed-term) contract

DESCRIPTION Join Amazon's Dynamic HR Team - Where Innovation Meets Impact! At Amazon, we believe in making history every day. As part of our HR Contact Centre team supporting EMEA, you'll be at the forefront of shaping employee experiences Join the HR Contact Center team, which supports Amazon across certain EMEA (Europe, Middle East and Africa) countries. Our team provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates with German and English to join us. Reporting to a Team Manager, the team acts as first point of contact for employees and managers via phone, live chat, email, and internal case management systems by answering Employee’s life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations as well as processing absence reporting requests. Responsibilities:

• Handle and resolve HR queries in German and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
• Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.
• Communicate effectively both verbally and in written form with employees to explain and resolve queries and concern for the whole employee life-cycle at Amazon.
• Actively seeks employee feedback to improve levels of service.
• Being able to work on rotational shifts in both weekends and weekdays, including bank holidays.

Why You'll Love Working Here: Competitive Package:

• Comprehensive healthcare coverage
• Generous pension plan
• Life & disability insurance
• Meal allowance

Work-Life Balance:

• Flexible home office arrangement
• MultiSport membership

Family-focused benefits including:

• Parental support programs
• Family care assistance
• Family-building benefits

Career Growth:

• International exposure
• Continuous learning opportunities
• Career advancement pathways
• Training and development programs

What You'll Do:

• Be the voice of Amazon HR, supporting employees in German and English
• Drive innovative solutions for employee queries
• Shape and improve HR processes
• Provide exceptional customer service through multiple channels

Ideal Candidate:

• Fluent in German and English
• Customer-service oriented
• Problem-solving mindset
• Tech-savvy
• Adaptable team player

Added Perks:

• Amazon employee discount
• Business travel insurance
• Employee assistance program
• Access to Amazon Extras

Ready to Write the Future of HR? Join our team where every day is Day One, and innovation is at the heart of everything we do! Home Office Requirements:

• A quiet and private place to work where you will not be disturbed.
• Internet connection from a reliable provider with a speed of at least of 20 mbps download and 5 mbps upload as of Day 1 of your employment.

Key job responsibilities BASIC QUALIFICATIONS

• · Very good proficiency in written and verbal in German (B2 CEFR) and English (B2 CEFR).
• · High school diploma
• · Computer skills (Windows, Microsoft Office, Outlook)

PREFERRED QUALIFICATIONS

• · Relevant work experience in administration, customer service/ call center or HR environment.
• · Very good proficiency in additional European languages
• · Ability to work in international teams where team members are in different locations and belong to different cultures
• · Ability to work with confidential information
• · Flexibility to work in a fast-paced environment
• · Good interpersonal, communication, time management, and problem-solving skills.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Apply Job!