Customer Service Representative/Warehouse

Available Shifts Sunday- Wednesday 7:30am-7:30pm Wednesday-Saturday 7:30am-7:30pm Wednesday-Saturday 7:30pm-7:30am Monday-Friday 7:30am-4:00pm Customer Service Representative Are you looking for an opportunity to shine, using your organizational and customer service skills while working for a people-centered organization? We are looking for a Customer Service Representative, to join our growing team! Our Customer Service Representative is a key role as they are responsible for freight brokerage, drayage, and scheduling of inbound/outbound loads, providing customer service and invoicing customers. Who We Are: At RBW Logistics, we are logisticians, strategic suppliers, supply chain engineers, trusted friends. We are a lot of things to a lot of people driven by a simple purpose: To Create Opportunities for Others to Shine and Grow If you’re all about the big picture, we are too. We ask a lot of questions and listen, aligning our strategies with customers’ goals, objectives, and desired outcomes. We identify common supply chain challenges and develop processes for conquering them. We deliver results. Sound like a challenge? It is. Sound like fun? It is. OUR CORE VALUES: Dedicate Your Service, Do Right, Challenge Yourself, Continually Improve What’s in it for you?

• On-going training and personal growth opportunities. If you bring the attitude, ambition, and guts, we will provide the know-how!
• Health coverage.
• Leadership Development Program
• 401k

Our rewards:

• A quality of life. RBW Logistics is well known for taking care of its customers, its teammates, and its community. As long as you’re doing your job, you will always have a home at RBW.

Responsibilities: Your job:

• Accurately process inbound and outbound paperwork in a timely manner. This includes confirming the accuracy of data entry, reconciling the system, output to the customer’s documents, and ensuring that all special requests are appropriately addressed and followed through.
• Timely and accurately invoice customers for receiving, outbound processing, month end billing, and all special requests and services.
• Make sure that all customers’ queries are well investigated and resolved and escalate queries if appropriate to manager.
• Serve as liaison between warehouse personnel and customer. Resolve problems as they occur and ensure that accurate and complete information is conveyed to all.
• Write and complete accurate business correspondence to customers and team.
• Apply professional, polite telephone communication skills.
• Apply extraordinary customer service in a courteous, efficient and professional manner.
• Assist in improving and monitoring procedures and processes to ensure cost effectiveness in providing the most efficient service.
• Adhere to established guidelines and rules of the organization outlined in the employee manual.
• Assists in performing physical inventories and second counts.

Available Shifts: Monday-Friday 7:00am-3:30pm Sunday-Wednesday 7:30am-7:30pm Wednesday-Saturday 7:30am-7:30pm Sunday-Wednesday 7:30pm-7:30am Wednesday-Saturday 7:30pm-7:30am Who You Are- Someone who:

• Possesses a high school diploma or equivalent. Prefer Associates or BA in Management
• Has experience in an office or warehouse environment with experience in customer service and scheduling.
• Must be proficient with computers.

Work Environment: This job operates in an office and warehouse environment. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice. Job Type: Full-time Pay: $16.00 - $16.50 per hour Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Every weekend
• Monday to Friday
• Night shift
• Rotating weekends
• Weekends as needed

Work Location: In person Apply Job!