Phone Customer Service Representative
Description:
- This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations.
- Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
- The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton.
- The remote option requires a noise-free workspace and high-speed internet.
- The company offers computer equipment and paid training.
- You must live within the state of Iowa, preference within 60 miles of 1 of our locations.
Requirements:
- Strong computer navigation skills and PC knowledge.
- Passionate about helping others
- Speak in a pleasant tone, retain composure and gain confidence of the customer
- Proficient ability to read, write and speak the English language
- Identify and anticipate customer needs
- Effectively prioritize work time to ensure productivity standards are achieved
- Make customers feel valued and appreciated
- Attitude to thrive in a fast paced, challenging, team-oriented culture
- Customer Service background or experience working with people
Benefits:
- Health Insurance
- Employee Savings Plan - 401(k)
- Life Insurance
- PTO
- Wear jeans every day
- Regular events that bring you and your coworkers together outside the office for fun, informal events
- Free parking
- Discounts available through CDS Global and Hearst, our parent company
Apply Job!