Senior Analyst - Data Analytics

You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's lead the way together. How will you make an impact in this role? Unleash your analytical skills to define the future of how we serve our customers. The Performance & Insights team, within Sales Enablement, Pricing & Transformation (SPT), is the business analysis and business decisioning arm of Global Commercial Services (GCS) responsible for studying business performance and uncovering insights that drive GCS growth. The analyst will work very closely with several cross-functional partners including US SME Tele Sales LT, US SME Marketing, Finance, Risk and other key partners. S(he) will be a key subject matter expert for the business teams in ensuring the broader organization’s ability to achieve success both strategically and tactically. Specifically, this role will be focused on optimizing our Tele Sales and Digital Sales Team strategies in US SME. The ideal candidate will coordinate across key partners within US SME to ensure there is alignment and collaboration on strategic priorities. S(he) will possess analytical proficiency, intellectual curiosity, a proactive nature, and high attention to detail. How will you make an impact in this role?

• Strong Analytical Skills: Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions; Have outstanding knowledge of Hive and SQL encompassing data manipulation and statistical modeling/data-mining techniques
• Superb Communicator: Ability to drive alignment among customers and key partners; Ability to write compelling messages addressed to various audiences/levels within the organization
• Strategic Mentality: Self-motivated individual who can problem-solve and think critically, to develop concrete insights backed by data and analytics; Find opportunities to strengthen business performance
• Results Driven: High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change
• Out of the Box Thinking: Challenge status quo, innovate, and harbor strong curiosity
• Multi-Disciplinary Leadership: Ability to lead multiple and sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes

Minimum Qualifications

• 1+ years of relevant work experience
• Bachelor’s Degree required, preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Data Analytics, Engineering)
• Proficiency in SQL and other analytical tools
• Ability to extract and organize complex datasets
• Ability to address performance issues and to manipulate both structured and unstructured data
• Advanced knowledge of Microsoft Office Suite (Excel pivot, macros, deck-writing)
• Proven track record of independently developing novel analytical solutions optimizing business processes
• Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal skills
• Ability to deliver results, work independently, and prioritize tasks
• Self-starter who thrives in an evolving, dynamic environment, and keen to solve ambiguous / open-ended business challenges

Preferred Qualifications

• 2+ years of relevant work experience
• Proficiency in Python and Tableau is a plus
• Masters Degree preferably in a quantitative field (e.g., Economics, Finance, Accounting, Statistics, Data Analytics, Engineering)
• Ability to present to senior leadership or senior stakeholders

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. Apply Job!