Chat Specialist- Non Remote
We know everyone loves t-shirts, and at Rushordertees.com we’re in the business of bringing creative, custom t-shirts to life as the fastest custom apparel company in the industry! Rush Order Tee’s Chat Specialists provide an exceptional first impression on behalf of our customers by quickly answering online chat requests and questions. You will provide extensive knowledge about our website, products, and services that we offer and quickly handle all customer wants and needs. All communication with customers takes place via our web-based live chat console (Live Agent.) Each Chat Specialist is responsible for having dynamic conversations that drive and create customer loyalty. Engage in conversations with our customer. Conversations are NOT SCRIPTED. Chat Specialists need to think quickly and provide a personalized experience for each customer based on requests, wants, and needs. Therefore, the ability to multi-task, improvise, and type quickly is a must. Chat Specialists are also responsible for working in teams to meet individual and company benchmarks. Requirements:
- Must be able to type 75+ WPM (Typing testing https://www.typingtest.com) be experienced at navigating website pages and quickly identifying information
- Must have effective written and oral communication skills
- Ability to multi-task and prioritize quickly
- Detail oriented and customer-focused
- Possess critical thinking skills
- Adaptable
- Career oriented and professional
- Experience as a Sales and/or Customer Service Associate is a plus
- Fluent in multiple languages/bilingual is a plus
At Printfly, we believe our work benefits from the diverse perspectives of our employees. As such, Printfly celebrates inclusion and is committed to equal opportunity employment. At Printfly, you can expect:
- A supportive, inclusive atmosphere on a team that values your contributions
- Opportunities for personal and professional growth through work experience
- An attractive and equitable compensation package, including salary and premium benefits
Printfly is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. At Printfly, we want all employees to feel safe and comfortable when they engage in day to day operations and interactions with coworkers while working in an office setting. As part of this commitment to health and safety, South by Sea requires COVID-19 vaccines for all employees, including all newly hired employees. Training for this position is onsite. The Company reserves the right to decide if the position is remote, onsite or hybrid based on the Company's needs. Apply Job!