Licensed Personal Lines Insurance Customer Service Representative (Remote)

About the position The Licensed Personal Lines Insurance Agent position at Concentrix is a remote role that requires an active Personal Lines resident license to sell insurance. This position involves interfacing with customers through inbound and outbound calls, as well as online communication, to provide customer service support and resolve routine problems and questions regarding client products and services. The company emphasizes a people-first, inclusive culture, and is recognized for its commitment to employee satisfaction and career growth. Concentrix is dedicated to creating a diverse team that collaborates to enhance customer experiences and drive innovation. The role offers a unique opportunity for career advancement, with a significant percentage of management positions filled by internal promotions. Employees will receive comprehensive training and ongoing support to ensure their success in delivering exceptional customer service.

Responsibilities

• Actively listen and ask questions to identify customer needs.

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• Advise on plan options, coverages, and pricing.

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• Process new and/or amended enrollments.

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• Ensure clients' customers enjoy authentic experiences.

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• Deliver expert customer experiences with a smile.

Requirements

• 1+ years of customer service experience.

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• Active Personal Lines resident license.

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• High school diploma or GED.

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• Proficiency in fast-paced multi-tasking.

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• Eagerness to learn new technologies.

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• Passion for helping others.

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• Patient and empathetic nature.

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• Ability to pass a background check.

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• Must reside in the United States or have a valid U.S. address for residence.

Nice-to-haves

• Bilingual in Spanish (preferred for higher pay rate).

Benefits

• Pay rate of $18/hr. ($20/hr. for bilingual Spanish).

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• Paid training (Classroom: 7 Weeks and Transition: 7 Weeks).

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• Lucrative employee referral bonus opportunities.

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• Company networking opportunities with organized groups.

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• 401K with company match.

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• Paid PTO and holidays.

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• Medical, dental, and vision insurance.

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• Comprehensive Employee Assistance Program (EAP).

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• Health and wellness programs.

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• Mentorship programs.

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• Programs supporting diversity, equity, and inclusion.

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• Celebrations for various company events.

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