Entry- Level, Care Team Representative

About the position Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work. Our teams connect! We collaborate one day a week in the office for a connection day. Our Memphis office is located at: 8125 Sedgwick Way, Memphis, TN 38125. As an Entry-Level Care Team Representative, you will provide excellent service displaying empathy to callers regarding claims for multiple lines of business. This includes expediting the claims process, providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to the appropriate escalation path as needed. You will be part of a stable and consistent work environment in an office and/or virtual setting, with a training program to learn how to help employees and customers from some of the world's most reputable brands. You will have an assigned mentor and manager who will guide you on your career journey, along with career development and promotional growth opportunities through increasing responsibilities.

Responsibilities

• Provide excellent customer service to external customers and internal support to an assigned team.

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• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.

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• Provide detailed notes on phone calls, and track and code documentation according to standard processes.

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• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.

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• Resolve issues with one call/one-person responses.

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• Investigate customer feedback.

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• Track trends.

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• Assist with developing corrective/preventative actions.

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• Perform administrative tasks.

Requirements

• High school diploma or GED required.

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• Strong oral and written communication skills.

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• Computer literate, including Microsoft Office.

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• Organizational skills required.

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• Must meet minimum typing requirements.

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• Clerical or customer service experience or equivalent combination of education and experience preferred.

Nice-to-haves

• Experience in a customer service role.

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• Familiarity with claims processes.

Benefits

• Medical insurance

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• Dental insurance

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• Vision insurance

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• 401K

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• Paid Time Off (PTO)

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• Comprehensive training program

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• Career development opportunities

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• Mentorship program

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