Customer Service Associate (Remote Opportunity)
Customer Care Associates will be responsible for all aspects of the patient billing processes, including responding to patient inquiries and having vast knowledge of the patient statements and collections process. This position requires excellent customer service skills along with good verbal and written communication skills. Shift:1pm - 10pm EST. Essential Duties & Responsibilities
- Answer inbound patient calls
- Return patient calls daily and assist them with their questions regarding billing statements
- Fully understand and follow all guidelines pertaining to HIPAA and PHI
- Resolve patient issues by researching the patient’s account and correcting insurance information, demographics, and any other pertinent account information
- Communicate any patient questions or visit information back to the client as outlined in the standard operating procedure
- Complete all aspects of statement processing for assigned clients in a timely, accurate, and high-quality manner; processing tasks include, but are not limited to, statement preparation, submission, and reconciliation
- Complete all aspects of collection processing for assigned clients in a timely, accurate, and high-quality manner; collection tasks include, but are not limited to, collection letter preparation, submission, and reconciliation
- Successfully work within a team environment to escalate questions and outstanding work appropriately
- Own and manage open patient inquiry cases through full resolution
- Assist, train, and consult with other departments as needed
- Participate in the continuing education of applicable software and hardware
- Participate in departmental and other meetings as requested
- Ensure that management is made aware of client issues or problems in a timely manner
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