Service Advocate - Ops

Description: • Is your passion helping others? • Are you a dynamic communicator? • A team player? • Do you thrive in a fast-paced environment? • The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues. • Help the Medicare population learn about and complete important health screenings and activities. • Interact with members telephonically to inspire healthy behaviors. • Give every member a clear understanding of their benefits for specific screenings and medications. • Assist with important health services, medications, and resources to improve Star health outcomes. • Inbound and outbound calls to members and providers. • Work through barriers to good health. • Deliver best member experience through empathetic conversations. • Provide important education to members to help them make good health decisions. • Accurately document conversations in the member’s health record. Requirements: • Professional communication skills. • Strong active listening and interpersonal skills. • High computer literacy, including ability to troubleshoot issues. • Proficiency with Windows and web-based applications. • Reliable high-speed internet connection (at least 50mbps). • Suitable remote workspace. • Hard wired connectivity to computer is required (DSL, satellite, and wireless broadband are not permitted). • Bilingual or multilingual candidates heavily preferred. • Experience with HEDIS screening measures. • Experience with behavior change. • 2+ years’ experience with call center or outreach involving members/consumers. • 3+ years’ experience in a healthcare setting. • Medical certification (certified nursing assistant, medical assistant, etc.). Benefits: • Affordable medical plan options, • 401(k) plan (including matching company contributions), • Employee stock purchase plan. • No-cost programs including wellness screenings, • Tobacco cessation and weight management programs, • Confidential counseling and financial coaching. • Paid time off, • Flexible work schedules, • Family leave, • Dependent care resources, • Colleague assistance programs, • Tuition assistance, • Retiree medical access. Apply Job!