J1 Student: Seasonal

Chocolateers will help the general manager and his or her management team ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work. The Chocolateer will be responsible for upholding the high standards of the company and its reputation. Cashiering ? Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction ? Process purchases according to Company guidelines and protocols ? Entice Guests and increase Check Transactions utilizing Up-sell techniques ? Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices Stocking and Pre-packing ? Assemble various proprietary retail items per the Recipe Guidelines ? Maintain adequate supply of all retail product both on the sales floor and in back stock ? Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements ? Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display ? Guest Service ? Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area ? Maintain detailed knowledge of all products, pricing, and Company History ? Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities ? Maintain professional in all inquiries and encounters with Guests ? Assist Co-workers, Supervisor, and Management in providing superior Guest Service ? Gift-wrap as needed items for sale per Company Guidelines and Standards ? Offer samples of approved product to all Guests ? Be knowledgeable of product information, prices, and ingredients Maintenance and Sanitation ? Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas ? Maintain the stockroom in a clean and orderly fashion per Company Guidelines ? Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager ? Maintain Guest and Employee Washing Facilities in a clean, sanitary condition Apply Job!