Emergency Response Professional
About Us
The Auto Club Group is a leader in membership, travel, insurance, and financial services. We strive to provide exceptional service to our members and customers across 14 states and 2 U.S. territories. Job Overview We are seeking highly skilled Roadside Assistance Technicians to join our Emergency Roadside Assistance team. As a key member of our team, you will play a vital role in delivering top-notch service to our members. Key Responsibilities ? You will operate a full-size or mini service truck or tow truck, equipped with the latest technology and equipment, to provide roadside assistance to our members. ? Utilize GPS and maps to efficiently locate member breakdown locations and navigate through traffic. ? Provide expert technical support by performing tasks such as fuel delivery, battery testing, jumpstarts, lockout service, and tire changes. ? Work closely with dispatchers to prioritize calls and allocate resources effectively. ? Strive for 100% member satisfaction by providing exceptional customer service and ensuring that all interactions are professional and courteous. ? Promote AAA's products and services to members, including On-the-Go Tow and battery tests/sales. ? Participate in special events, such as parades, travel shows, Car Care, and Public Relations events. What We Offer ? A competitive starting salary of $21.50 per hour in Florida, with overtime earning potential at time and a half. ? Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am. ? A one-time sign-on bonus of $1,000, split into two payments at 90 and 180 days of employment. ? $250 Quarterly Perfect Attendance bonus. ? Fully paid training and certification programs. ? Comprehensive benefits package, including medical, dental, vision, and 401(k) with employer match. ? Paid parental leave and adoption assistance. ? Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays. ? Paid volunteer day annually. ? Tuition assistance program, professional certification reimbursement program, and other professional development opportunities. ? AAA Membership and discounts, perks, rewards, and more. Requirements ? A high school diploma or equivalent and a valid driver's license. ? At least 21 years old. ? A valid state driver's license with minimal driving infractions/incidents. ? Experience using tablets or electronic devices to update calls, review policies, document safety records, and complete other applicable duties. ? Strong customer service skills, including effective communication and ability to meet/exceed customer expectations. ? The ability to lift materials weighing up to 75 pounds. ? Sucessful completion of drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing). Apply Job!