Client Technologies Technician (Tier 2 Customer Support, Windows OS, Office, Outlook, TCP/IP)
FLDOC-2020 The Client Technologies Technician will perform the following duties and responsibilities in this position: ? Configure and install software for IT user desktops and laptops; ? Participate in the installation and rollout of new software packages, upgrades and new desktop hardware; ? Maintain desktop software and hardware; ? Support mobile workforce; ? Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems; ? Troubleshoot problems using scripts and checklists as guides; ? Escalate to Tier 3 support when necessary; ? Documents problems and resolutions; ? Perform end-user training, if applicable; ? Provide quality customer service; ? Participate in the testing and evaluation of new desktop packages; and ? Implement prototypes. ? Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem-solving troubleshooting skills. Client Technologies Technician: Key Knowledge, Skills: ? Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc. ? Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows OS, Office, Outlook, and Internet Explorer; ? Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment ? Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; ? Knowledge of TCP/IP protocols; ? Experience with installing and troubleshooting 3270 emulation software ? Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, RAM, processors, CD-RWs, DVD-RW's, multimedia kits, and other peripherals; ? Experience using imaging software for deploying desktop PC's; ? Experience providing VoIP phone support ? Experience providing VPN client support ? Experience working for a criminal justice agency ? Knowledge of Information Technology standards in a criminal justice environment ? Experience supporting end users in a criminal justice environment Apply Job!