Specialist, Inflight Operations Support

About the position The Specialist, Inflight Operations Support role at American Airlines is a key position within the Inflight Team of the Customer Experience Division. This position serves as a liaison between various departments at Integrated Operation Control (IOC) and Inflight, ensuring effective communication and coordination during operational events that may impact flight attendants' health, safety, or security. Responsibilities • Acts as the first point of contact for notification of operational events that may impact the health, safety, or security of flight attendants. , • Ensures proper event notification and reporting. , • Communicates and coordinates with Inflight Management, Crew Scheduling/Tracking, Risk Management, Association of Professional Flight Attendants (APFA), and flight attendants regarding significant events or diversions that impact crew members. , • Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS). Requirements • High School diploma or GED Equivalency. , • Ability to work a flexible schedule including rotation of shifts and days off. , • Ability to work shifts including overnights, weekends, holidays, and overtime. , • Bachelor's degree in a relevant field or equivalent experience/training (preferred). , • 2 years of Inflight experience (preferred). , • 1 year of crew tracking/scheduling experience (preferred). , • Ability to exercise sound judgment and good decision-making. , • Ability to multi-task and manage several projects, events, and programs simultaneously. , • Microsoft Office and Sabre experience. , • CERS experience. , • Knowledge of contract labor groups. Nice-to-haves • Bachelor's degree in relevant field or equivalent experience/training. , • 2 years Inflight experience. , • 1 year crew tracking/scheduling experience. Benefits • Travel Perks: Access to 365 destinations on more than 6,800 daily flights. , • Health Benefits: Health, dental, prescription, and vision benefits from day one. , • Wellness Programs: Tools and resources for personal well-being. , • 401(k) Program: Available upon hire with employer contributions after one year. , • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, and cruises. Apply Job!