MST Fully Remote ServiceTitan Scheduling Specialist

About the position The ServiceTitan Scheduling Specialist at Pink Callers is responsible for managing the day-to-day scheduling operations within a fast-paced environment. This role focuses on ensuring that technicians are efficiently dispatched to service calls, installations, and repairs while providing exceptional customer service. The ideal candidate will have a growth mindset and a strong interest in professional development, along with experience in the plumbing, HVAC, or service industry. Responsibilities • Oversee day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments , • Coordinate scheduling of technicians for service calls, installations, and repairs , • Dispatch technicians to job sites in a timely and efficient manner , • Monitor technician schedules and adjust as needed to accommodate emergencies or last-minute changes , • Serve as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints , • Ensure excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner , • Organize and maintain systems for documents, invoices, and client records , • Process payments from customers and follow up on overdue accounts as necessary , • Assist in setting up and implementation of ServiceTitan , • Additional responsibilities to support the growth of the company Requirements • Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services , • Proficiency in Google Suite, Slack and in dispatching software such as ServiceTitan , • Excellent time management skills and the ability to multitask and prioritize work , • Attention to detail and problem solving skills , • Excellent communication with customers, suppliers, and team members , • Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers , • Must have a clear background check Nice-to-haves Benefits • Work from home flexibility , • Professional development opportunities Apply Job!