Insurance Verification Specialist Lead

About Nirvana At Nirvana, we are revolutionizing the way benefit verification is handled. Recognizing its convoluted and opaque nature, we are dedicated to bringing transparency to the costs and coverage of healthcare. By leveraging machine learning and AI, we have developed tools that enable care providers across various specialties to seamlessly check coverage, from patient intake through continuous monitoring, saving significant time and resources. Our mission extends beyond facilitating access to care; we aim to alleviate financial anxiety for those seeking medical assistance and numerous providers. With support from esteemed investors such as Inspired Capital, Eniac Ventures, and Surface Ventures, Nirvana is on a rapid growth trajectory. Over the past year, we have served some of the largest clients in healthcare, including Lifestance Health, Modern Health, and Headspace. Join us as we continue to transform healthcare, making it more transparent and accessible for everyone. About The Role This insurance specialist position focuses on coverage checks and benefits. As an insurance specialist, you will be responsible for verifying insurance coverage, communicating with internal and external partners and insurance carriers to gather necessary information, and providing outstanding customer service related to benefits. Location: Remote in Texas/In office option (Austin) What You’ll Do • Verify insurance coverage accurately • Efficiently communicate and gather necessary information • Resolve any issues related to coverage and benefits • Maintain accurate and organized records of all insurance-related activities • Provide outstanding customer service to clients by answering questions, resolving issues, and explaining insurance policies and procedures related to coverage and benefits • Stay up-to-date with industry trends, regulations, and best practices related to coverage and benefits Complete assigned tasks within the deadlines with the highest accuracy • Take ownership of completing project deadlines • Be available via Chat with Google Meet when needed What We're Seeking Minimum qualifications: • Strong attention to detail • Ability to work accurately and efficiently • Excellent communication skills, both verbal and written • Ability to work independently and as part of a team • Knowledge of insurance policies, procedures, and regulations related to coverage and benefits is a plus Preferred Qualifications • 4-5 years of experience • 1-2 years of Training and Project Management experience • Proficiency in MS Office • Experience with working with overseas teams How We Support You • Medical, dental, vision, and 401K • Generous PTO • $1,000 per year Mental Health Wellness Benefits • Remote home office support • Equity compensation packages • Open door policy & collaborative culture The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Fraud Alert: Beware of Fake Job Offers We are aware of a scam involving fraudulent job offers claiming to be from our company. • We only communicate through official company emails and verified platforms. • We will never ask for personal information, banking details, or payments during hiring. • If you receive a suspicious offer, do not share any information. To verify job offers, contact us at [email protected]. Apply Job!