Manager Banker Sales Support - Commercial Lending

Overview

This position is responsible for managing a team of support associates for business, commercial, or middle market bankers within a region or area. Oversees a team responsible for client service, loan documentation quality, operational issues, and other sales support functions. Manages risk by monitoring credit portfolios and support processes for operational and regulatory compliance. Provides guidance on loan servicing, regulatory compliance, and risk mitigation strategies for the associate team. Identifies workflow inefficiencies and develops solutions to uphold performance and service standards within lending support functions. This position can be housed in any of our First Citizens Branch offices in Miami, Jacksonville, or Orlando. Responsibilities • Business Support - Manages a team that provides loan support, customer service, and sales support for bankers. Ensures that business and retail clients receive a high level of service and that quality standards are upheld. Identifies inefficiencies in support processes, and implements enhancements for staff performance. • Risk Management - Manages an assigned area's credit risk by monitoring loan portfolio performance. Ensures compliance in loan processing and operations with all applicable regulations, policies, and standards. Monitors portfolio reporting system and leads efforts to mitigate identified risks. Decides complex client operational issues. Develops systematic action plans for ongoing improvement of risk management capabilities. • Loan Coaching - Trains commercial, business, and middle market banking associates on loan closing procedures and required documentation, loan servicing, government and bank regulations, and exception clearing practices. Partners with regional leadership on training initiatives and projects. • Managerial Functions - Establishes and monitors expectations to achieve company and regional goals. Makes appropriate changes to banking policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.

Qualifications

Bachelor's Degree and 4 years of experience in Bank Lending or Underwriting, Operations or Sales OR High School Diploma or GED and 8 years of experience in Bank Lending or Underwriting, Operations or Sales. Preferred Area of Experience: Supervisory Skill(s): Proven skills in creation, design, and interpretation of sales reports. #J-18808-Ljbffr Benefits: 401K, Flexible Spending Accounts, Maternity/Paternity Paid Leave, Vacation/paid time off, Prescription Drug Coverage, Professional Development, Retirement / Pension Plans, Long Term Disability, Medical, Dental and Vision, Life Insurance, Paid sick days, Paid Holidays About the Company: First Citizens First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. As the largest family-controlled bank in the United States, First Citizens is continuing a unique legacy of strength, stability, and long-term thinking that has spanned generations. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens also operates a nationwide direct bank and a network over 550 branches in 22 states. Industry specialists bring a depth of expertise that helps businesses and individuals meet their specific goals at every stage of their financial journey. First Citizens Bank brings together personal service and powerful tools to help customers do more with their money – and make more of their future. Looking for a career with CIT? CIT is now a division of First Citizens Bank. First Citizens Bank. Forever First® Company Size: 10,000 employees or more Industry: Banking Founded: 1898 Website: https://www.firstcitizens.com Apply Job!