CAM Group Leader II

About the position The CAM Group Leader II at M&T Bank is responsible for providing leadership over a sub-unit within the division, focusing on specialized duties that require in-depth knowledge of products, regulations, and policies. This role involves leading work teams, monitoring workflow, and ensuring compliance with operational risk controls while promoting a diverse work environment. Responsibilities • Lead business unit work teams with responsibility for multiple product lines. , • Monitor and assign workflow. , • Document team processes, make recommendations for improvement, and provide on-the-job training. , • Research and resolve complex internal and external customer issues. , • Serve as department lead for special projects impacting the work team. , • Provide reporting to work team leadership and prepare monthly departmental reporting for management. , • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. , • Promote an environment that supports diversity and reflects the M&T Bank brand. , • Maintain M&T internal control standards, including timely implementation of internal and external audit points. Requirements • A combined total of 4 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 1 year of work leadership experience. , • Excellent customer service skills with the ability to use tact and diplomacy. , • Strong knowledge of relevant spreadsheet, word processing, and presentation software, as well as departmental systems. Nice-to-haves • Bachelor's Degree. , • Demonstrated work leadership skills. , • Excellent oral and written communication skills. , • Strong knowledge of departmental systems, documents, and procedures. Benefits • Competitive pay based on experience and skills. Apply Job!