Flight Attendant Trainee

About the position Join the American Airlines family as a Flight Attendant, where you will embark on a rewarding journey that combines travel, customer service, and personal growth. As a Flight Attendant, you will be the face of American Airlines, providing exceptional service to our customers while ensuring their safety and comfort during flights. This role requires a commitment to excellence, as you will be responsible for setting high standards of in-flight service, which includes serving meals and beverages, selling onboard products, and handling a variety of situations with grace and professionalism. You will work independently while being part of a collaborative team, adapting to the dynamic flight attendant lifestyle that includes variable shifts and travel across the globe. In this position, you will also be required to attend up to 6 1/2 weeks of unpaid training in Dallas/Fort Worth, Texas. Upon successful completion of training, you may be assigned to one of our base locations, which include major cities such as Boston, Charlotte, New York City, and Los Angeles. Your role will involve not only providing outstanding service but also demonstrating leadership in emergency and non-emergency situations, ensuring that all safety protocols are followed. You will need to meet our high standards of dependability to ensure timely flights and adhere to company policies and performance standards. This is an opportunity to grow your expertise and become the best version of yourself while traveling the world and enriching both your personal and work life.

Responsibilities

• Set a high standard of consistent in-flight service that includes serving hot and cold meals/beverages and selling onboard products

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• Handle a wide variety of situations while in continuous contact with the public, both on and off the aircraft

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• Work independently while still being part of a collaborative team and without supervision

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• Ensure the safety and comfort of our customers

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• Provide leadership by responding to a variety of emergency and non-emergency situations

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• Work in climates and locations across the globe and work variable shifts

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• Meet our high standards of dependability to ensure our flights are on time

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• Adhere to company policies, procedures, and attendance/performance standards

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• Adhere to alternative work schedules, including evenings and weekends

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• Demonstrate the ability to adapt to the flight attendant lifestyle

Requirements

• Must be at least 20 years of age

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• High school diploma or GED equivalent required

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• Height and weight must allow for the safe operation of the aircraft and may not exceed specific aircraft dimensions

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• Must pass a DOT pre-employment drug test

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• Must pass a TSA required fingerprint-based criminal history records check and background check

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• Must be in possession of a valid U.S. or Foreign Passport with applicable VISAs

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• Must have the legal right to work in the United States and ability to travel unrestricted to/from all states and countries served by American Airlines

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• Willing to relocate based on the company's operational needs if applicable

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• Able to work nights, weekends, holidays, and extended hours if needed

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• Able to be on call and available to report for duty in your assigned base (reserve duty)

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• Must be able to professionally represent the American Airlines brand while in the Flight Attendant uniform; no visible tattoos, no more than one (1) earring per ear

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• Ability to attend up to 6 1/2 weeks of unpaid training in Dallas/Fort Worth, Texas, and, if employed, move immediately to the city to which you are assigned as a base

Nice-to-haves

• Ability to read, write, make announcements, give emergency orders, and communicate in the English Language

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• Ability to perform all safety-related procedures

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• Must be service-oriented

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• Self-starter, must have a positive attitude and a strong desire for success

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• Skilled in handling difficult situations, problem solving, complaint resolution, and conflict de-escalation

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• Ability to work with individuals and teams at all levels in the organization

Benefits

• Travel Perks: Access to 365 destinations on more than 6,800 daily flights across our global network

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• Health Benefits: Access to health, dental, prescription, and vision benefits from day one

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• Wellness Programs: Tools, resources, and support for personal wellness

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• 401(k) Program: Available upon hire with employer contributions after one year

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• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

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