Retail Customer Service Expert - Remote- BYOD

About the position As a Customer Service Representative at Teleperformance, you will play a crucial role in addressing customer inquiries and concerns through various communication channels. This position emphasizes innovative problem-solving and effective communication, allowing you to work remotely while contributing to a collaborative team environment. Your efforts will directly impact customer satisfaction and the overall success of the company. Responsibilities • Connect with customers via phone/email/chat/social media to resolve their questions or concerns , • Calmly attempt to resolve and de-escalate any issues , • Escalate interactions when necessary and appropriate , • Respond to requests for assistance and/or possible processing payments , • Track all call-related information for auditing and reporting purposes , • Provide feedback on call issues , • Upsell if required Requirements • Ability to work remotely in a virtual team environment , • 6 months Customer service experience preferred , • Over 18 years of age , • Ability to type 25 wpm , • High School Graduate or GED , • Comfort with desktop computer system , • Proven oral & written communication skills , • Logical problem-solving skills , • Ability to navigate Windows operating systems , • Organization and work prioritization skills Nice-to-haves Benefits • Paid Training , • Competitive Wages , • Full Benefits (Medical, Dental, Vision, 401k and more) , • Paid Time Off , • Employee wellness and engagement programs Apply Job!