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Support Engineer

Work from home Full-time role Hiring

Join Our Team

Oowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

Requirements

  • Fluency in English is required for client interactions and team discussions
  • Highly effective, positive and empathic teammate
  • 3+ years of software development and/or support experience
  • Familiarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and more
  • Strong written communication and documentation skills
  • Strong leadership and ownership mentality. Ability to work independently
  • What You’ll Do

  • Monitor and manage alerting systems, using DataDog and other tools
  • Dig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and more
  • Respond quickly to mitigate system incidents and data issues
  • Fully document incident timelines
  • Communicate regularly with stakeholders, as well as Product and Engineering
  • Track and report on metrics and trends
  • Identify and act on areas of improvement, in both product and process
  • Help with technical improvement initiatives
  • Additional Information

    Benefits & Perks:

    Home office;

    Flexible Hours

    Competitive compensation based on experience;

    Career plans to allow for extensive growth in the company;

    International Projects;

    Oowlish English Program (Technical and Conversational);

    Oowlish Fitness with Total Pass;

    Connecting You (Internet allowance);

    Anniversary bonus;

    Wedding gift;

    Pet adoption incentive;

    New baby Oowl bonus;

    Back to School bonus;

    Streaming Subscription;

    PTO Bonus;

    Games and Competitions;

    Enjoy your national Holidays.

    You can also apply here:

    Website: https://www.oowlish.com/work-with-us/

    LinkedIn: https://www.linkedin.com/company/oowlish/jobs/

    Instagram: https://www.instagram.com/oowlishtechnology/

    #LI-LM1

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    #LI-DP1

    #LI-LS1

    #LI-AB1

    #LI-KN1

    #LI-SR1

    #LI-JS1

    #LI-FZ1

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