IT Support Engineer

About Cognite

Embark on a transformative journey with Cognite, a global SaaS forerunner in leveraging data to unravel complex business challenges through our cutting-edge Cognite Data Fusion (CDF) platform. We were awarded the

2022 Technology Innovation Leader for Global Digital Industrial Platforms & Cognite was recognized as 2024 Microsoft Energy and Resources Partner of the Year. In the realm of industrial digitalization, we stand at the forefront, reshaping the future of Oil & Gas, Manufacturing and Energy sectors. Join us in this venture where data meets ingenuity, and together, we forge the path to a smarter, more connected industrial future.

Learn more about Cognite here

Cognite Product Tour 2024

Cognite Product Tour 2023

Data Contextualization Masterclass 2023

Our values

Impact

: Cogniters strive to make an impact in all that they do. We are result-oriented, always asking ourselves.

Ownership

: Cogniters embrace a culture of ownership. We go beyond our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and success.

Relentless

: Cogniters are relentless in their pursuit of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for growth.

Role & responsibilities

Globally manage and resolve 1st and 2nd line of support tickets

Manage IT's service responsibilities and support our service desk in the Cognite Bengaluru office

Hands-on support experience with with:

Access management to internal and 3. party systems and applications

License management and requests

User identity and groups support

IT hardware troubleshooting and requests

Access management

Troubleshoot and resolve support issues related to Azure (Intune/Entra ID), GWS, Atlassian (Jira, Confluence), Slack, SaaS applications

Document IT processes in our knowledge base

Collaborate and leverage the organization's expertise for efficient IT Operations.

We believe most of these should match your experience

You have experience working 1st and 2nd line in IT operation support

You have experience with working with an ITSM tool - preferably Jira Service Management

Bachelor's/Master's degree degree in Computer Science, Information Technology, or relevant experience in IT Operations

You are a team player who loves to share, inspire, and collaborate

You have relevant technical skills and contribute to the team's tasks

You are service-minded and are energized by spending time with your colleagues

You do not give up easily and have the patience to troubleshoot:

MacOS, Windows, and different Linux distributions

Microsoft Defender, Intune, Jamf Pro, and Jamf Protect

M365

Entra ID

Google Workspace

Atlassian products like Jira, Confluence, Trello, OpsGenie

3. Party SaaS applications

Slack

SAML SSO & SCIM

Your collaboration skills and characteristics are shown by your ability to

enable grit in the team by creating a culture of persistence and passion to try and try again and get things done

be persistent and able to adapt when faced with unexpected challenges

display high energy in all endeavors

work independently but open and collaborative with own and other teams

takes responsibility and ownership

evaluate and help develop team member's professional skills

Additional Information

Join the global Cognite community!

- Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in focus

- ITPL office location (Bengaluru)

- A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @

cognitedata to know more

- Flat structure with direct access to decision-makers, with minimal amount of bureaucracy

- Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries

- Join our

HUB ️ to be part of the conversation directly with Cogniters and our partners.

- Hybrid work environment globally

Why choose Cognite?

Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives

business value and sustainabilityfor clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named Cognite a Technology Innovation Leader! Most recently Cognite Data Fusion® Achieved Industry First DNV Compliance for Digital Twins

Apply today!

If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team.

We encourage you to follow us on

Cognite LinkedIn; we post all our openings there. apply to this job