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Help Desk Technician

Work from home Full-time role Hiring

The role of

Help Desk Technicianprovides Level 1 IT support to all IDT Employees and Contractors.

The technician will be responsible for analyzing and resolving service desk tickets, as well as responding to requests via emails, slack, online calls, or in-person regarding problems or questions submitted by Employees and Contractors.

Responsibilities

  • Provide Level 1 desktop/laptop and software support.
  • Manage accounts (Create, or Unlock and Reset passwords) and Applications access (Gmail, Jira, VPN etc.)
  • Provide remote support.
  • to resolve PC applications and identify hardware problems.
  • Troubleshoot software, hardware or other IT related user issues.
  • Provide employee Onboarding & Offboarding with Help Desk standards.
  • Install and uninstall software on PC's as needed.
  • Escalate problems (when needed) to team members, manager, or 3rd party vendors,
  • and track until resolution.
  • Perform user and asset management tasks.
  • Build/deploy equipment with IDT PC standards.
  • Participate in IT projects and tasks as needed.
  • Contact local service centers and control equipment hardware repairment.

    • Experience

  • 2 years of experience as a Desktop Support Technician or comparable support position.
  • Knowledge of Active Directory and Basic Networking.
  • Knowledge of Windows Desktop systems is a must, MacOS and Unix is an advantage.
  • Knowledge of Mobile Devices IOS and Android (user level skill).
  • Ability to work independently, as well as the ability to follow and act on instructions via
  • Remote communications such as email, slack, or phone calls, etc.
  • Ability to isolate problems, collect data, establish facts, and draw valid conclusions.
  • Ability to write service desk case reports and correspondence.

    • What We Offer

  • Hybrid work from the Minsk office.
  • Modern office with free parking in the very center of Minsk.
  • An exciting and challenging job with talented people around.
  • Really good hardware.
  • Vibrant company culture and activities.
  • 26 vacation days & 5 fully covered sick days without sick leave required per year.
  • Compensation for professional training, seminars, and conferences.
  • Sports activities reimbursement.
  • Medical insurance.
  • First-class English lessons.

    • Additional Information

    A few words about us:

    IDT Corporationis a global communications company founded in 1990 and headquartered in Newark, New Jersey. We are industry leaders in prepaid communication and payment services and one of the largest international voice carriers. We are listed on the NYSE, employ over 1800 people across 20 countries, and have over $1.5 billion in revenues.

    IDT is not ”another big IT corporation”— we encourage and support in-house entrepreneurs in developing their ideas into business actions.

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