Community Engagement Manager

Work from anywhere, impact everywhere 

Diversity is at the heart of who we are at Xapo Bank. We’re a fully distributed team of over 140 Xapiens that work remotely from 40+ countries around the world. 

Our beginning: A world that enjoys economic freedom and wealth protection, no matter where you live or who is running your country. This is the dream that drove Wences Casares, our Founder and Chairman, to quietly transform the world of banking.

To achieve that, we search the world for the best people for the job. We work hard, think globally, and inspire each other to learn and grow. We are committed to changing the way things are done.

Risk is inherent in all of our business activities and managing risk well is the responsibility of every Xapien. Sound risk management enables us to serve our customers and deliver value for our shareholders, and helps make Xapo a great place to work.

Although we are headquartered in Gibraltar, this is a full time, 100% remote position  Work from anywhere!

Responsibilities

• Develop and execute a comprehensive community engagement strategy across platforms such as Reddit, X, Discord, Telegram, etc.
• Nurture meaningful conversations, address questions, and provide exceptional support to foster a positive community experience.
• Organize engaging online and offline community events (e.g., workshops, webinars, hackathons, meetups) to drive community growth and excitement.
• Create and moderate online forums, social media groups, and other community platforms to facilitate discussion and engagement.
• Identify, onboard, and nurture relationships with community leaders and influencers in the Bitcoin and fintech space.
• Collaborate with influencers, advocates, and key opinion leaders (KOLs) to amplify community reach and engagement.
• Track and analyze community engagement metrics, using insights to refine strategies and identify growth opportunities.
• Monitor community sentiment and stay updated on emerging trends in community management and online engagement strategies.
• Encourage user-generated content and foster a sense of belonging within the community.
• Educate members about Xapo’s products, fintech trends, and Bitcoin innovations, to drive advocacy and brand loyalty.

Skills needed

• Crypto native with proven experience in community management, social media management, or a similar role, within fintech, cryptocurrency, or technology industries.
• Deep understanding of fintech, Bitcoin, crypto and blockchain ecosystems.
• Fluency in major community platforms such as Discord, Telegram, Reddit, and social media channels like X and LinkedIn.
• Proven ability to build and maintain relationships with community members, influencers, and key opinion leaders (KOLs).
• Experience organizing online and offline events to boost community engagement.
• Strong collaboration skills to work effectively with cross-functional team

Other requirements

• A dedicated workspace.
• A reliable internet connection with the fastest speed possible in your area.
• Devices and other essential equipment that meet minimal technical specifications.
• Alignment with Our Values and the Xapo Values-Driven Leadership principles.

Why work for Xapo?

IMPACT GLOBALLY, WORK REMOTELY.

• Shape the Future: Improve lives through cutting-edge technology, work 100% remotely from anywhere in the world.
• Great work-life balance: Build amazing things with a balance of autonomy and collaborative teamwork. Set your own work schedule and make use of a flexible PTO plan when you need to recharge. 
• Expect Excellence: Collaborate, learn, and grow with a high-performance team. Learn how you learn best - from books to conferences, you’ll get a yearly budget for your individual learning and development goals.

At Xapo, we prioritize consumer protection and adhere to regulatory requirements by ensuring that all Xapiens are accountable for upholding principles of fair treatment, transparency, and ethical conduct in their interactions with customers and stakeholders.