Senior Program Manager

At Dropbox, we're reimagining what work can be through our Virtual First model, embracing a new era where remote work is the default, yet understanding the vital role of in-person connection. Virtual First enables us to live our mission of creating a more enlightened way of working—one that balances flexibility with intentional in-person interactions.

Dropbox is seeking a Senior Program Manager to lead and innovate across our global real estate portfolio. This full-time position, reporting to the Director of Real Estate & Workplace Services, is ideal for a creative and driven leader who thrives in a dynamic, high-energy environment and is ready to deliver impactful results—while having fun along the way!

The Senior Real Estate Program Manager will lead initiatives to optimize Dropbox’s real estate portfolio and align it with organizational goals. This role requires close collaboration with teammates and stakeholders to maximize portfolio value. Acting as the primary contact for property managers and landlords, the Program Manager will oversee their activities and execute projects that support team objectives.

This position is ideal for a professional with a strong foundation in real estate and financial operations who is eager to elevate the Dropbox portfolio and support business objectives. The ideal candidate combines vision with expertise in leveraging technology, analytics, and strategic communication to improve operations globally. Extensive experience in program management, navigating ambiguity, and driving strategic outcomes is essential. Ability to travel to the San Francisco Studio, located in Mission Bay, at least 3-5 times a month to support the broader REWS team will be required.

• Program Management for REWS Team.Coordinate workplace initiatives that enhance employee experience and align with business goals. Manage projects, track metrics, and collaborate with stakeholders to optimize real estate and workplace services.
• Landlord Partnerships.Foster strong relationships through open communication, problem-solving, and mutual value creation. Collaborate on lease terms, buyouts, property improvements, and resolving issues to ensure tenant satisfaction and property success.
• Lease Audit. Oversee lease auditor annually to ensure lease compliance by reviewing terms, reconciling expenses, and identifying errors or overcharges. Monitor for billing accuracy and opportunities for renegotiation to optimize costs.
• Property Manager Management. Oversee property managers by setting clear expectations, monitoring performance, and providing feedback. Ensure tenant satisfaction, adherence to budgets, and alignment with organizational goals.
• Lease Administration. Oversee lease management tool which tracks key dates, payments, and obligations. Maintain compliance, provide insights for cost-saving opportunities, and ensure efficient portfolio operations.

• 10+ years of experience in real estate program management, property management, or related fields
• Proven ability to thrive in a fast paced and agile work environment
• Exceptional problem-solving and strategic thinking abilities
• Experience with landlord operations and familiar with leases
• Proven ability to manage and oversee external service providers, ensuring alignment with organizational objectives
• Strong interpersonal and leadership skills, capable of building relationships across diverse teams and stakeholders
• Proficiency in tools and platforms related to property and workplace management
• Ability to travel to the San Francisco Studio, located in Mission Bay, at least 3-5 times a month to support the team with surges and offsites as needed.

• Adaptability and Project Leadership. Demonstrates strong organizational skills to manage multiple priorities, complex projects, and evolving business needs within tight timelines.
• Creative Approach. A continuous learner who applies intellectual curiosity and creativity to problem-solving and program development.
• Strategic Problem-Solving. Proactively addresses challenges with innovative, practical solutions while aligning initiatives with broader organizational objectives. Thrives in dynamic environments.
• Data-Driven Decision-Making. Combines a passion for data with strong analytical skills to interpret insights, drive strategy, and optimize real estate and workplace services.
• Emotional Intelligence and Collaboration. Builds and nurtures relationships across stakeholders, influencing cross-functional teams to achieve shared goals.
• Technology Proficiency. Skilled in management tools and software, with a keen ability to leverage emerging technologies for operational efficiency.
• Real Estate Optimization. Develops and implements strategic real estate initiatives to enhance the company’s property portfolio.
• Property Management Oversight. Oversees property management, ensuring efficiency, compliance, and preserving tenant and landlord relationships.

• Issue Resolution: ServiceNow
• Real Estate Management:  LeaseCalcs, Oracle, Gable, AutoCAD/Revit
• Business Management: G-Suite (e-mail, spreadsheets, slides, forms), Slack, Zoom, Asana
• Dropbox Applications: Dropbox, Paper, Capture, Sign, DocSend, Dash