Customer Service Specialist III

Job Description

Job Title: Customer Service Specialist III Type of Engagement: 11-month contract (Not open to 3rd party C2C consultants. Visa sponsorship is not available) Work Location: Hybrid position located in Charlotte, NC. Professionals will work remotely after a probationary period of 60 days. Candidates must reside in the Charlotte, NC area. Required Skills & Experience • Education: HS/GED Job Overview The Service Scheduling Administrator (SSA) is responsible for assigning, routing, and adjusting workloads of field service personnel in daily operations for all customer service and company committed work. The SSA answers a variety of inbound technicians, first responders, and emergency customer calls. This position should be able to handle calls that may require additional research and follow up. The SSA must be analytical, use judgment, and have problem-solving skills that resolve customer inquiries in a timely and accurate manner. This position covers after-hours technician support and maintains 24/7/365 coverage of customer emergency calls. Essential Job Responsibilities • Nature and Scope: The Planning & Progression department is a centrally-led and regionally-executed operation responsible for receiving, routing and assigning all orders for the Natural Gas Business Unit. • This position requires comprehensive knowledge of field operation workflow and independent judgment in order to optimize workloads when the operational environment changes. • This position will require the ability to assess the nature of service call or emergency and employ appropriate human relations skills in order to fulfill the accountabilities in a competent manner. • Responsible for scheduling service work and emergency response to a 3-state service area which operates on a 24/7/365 schedule. • On average, receives approximately 56,000 emergency calls on an annual basis. • Responsible for monitoring work flow for approximately 350 Service Technicians. Job Requisition #39197 A reasonable estimate of the pay range for this role is $18.67 - $23.67 per hour. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The compensation decisions are dependent on the facts and circumstances of each case, such as skills and experience levels. Meet APC APC is a professional staffing and services organization focused on engaging people and positively impacting lives. As “Professionals serving Professionals”®, we take pride in providing our employees and contractors with the highest level of customer service and support. APC is committed to creating a diverse work environment and is proud to be an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, genetics, or veteran status. Apply Job!