Vendor Operations Program Manager

BCforward is seeking a Vendor Operations Manager to work remote in PST timings Start/End Dates: 2/20/2025 - 8/19/2025 US - CA - South Metro - Remote Job Title: Program Management - Program Manager Scaled Operations Lead We are seeking a skilled Vendor Operations lead to join our dynamic team. The ideal candidate will be responsible for overseeing vendor relationships, optimizing operational processes, and ensuring the efficient delivery of products and services to our organization. Key Responsibilities: Develop and maintain strong relationships with vendors, serving as the primary point of contact for our team on the overall relationship. Monitor vendor performance and conduct regular evaluations to ensure compliance with contractual obligations. Set up and monitor vendor tracking and measurement of all vendor activities. Prepare for and establish new support requirements between the vendor as required, ensuring effective enablement and performance is in place at the right time. Work with Vendor to identify & implement opportunities for continuous operational efficiency improvements and opportunities to reduce tasks through advances in processes and automation. Provide regular cadence of updates to leadership on vendor performance, capacity, program changes, application health and continuous improvements efforts. . As the scaled operations lead, work with adjacent teams to identify and support the establishment of additional scaled operations capability for RL Sales. Qualifications: Bachelor's degree in supply chain management, business administration, or a related field Proven experience in vendor management or a similar role Strong negotiation and conflict resolution skills Excellent analytical and problem-solving abilities Proficiency in Microsoft Office and vendor management software Outstanding communication and interpersonal skills Ability to multitask effectively and manage multiple projects simultaneously Preferred Skills: Knowledge of industry-specific regulations and compliance requirements Experience with financial reporting and budget management Familiarity with data analysis and AI enhanced business intelligence tools Project management experience The successful candidate will play a crucial role in optimizing our vendor operations, contributing to the overall efficiency and success of our organization. If you are a detail-oriented professional with a strategic mindset and excellent relationship-building skills, we encourage you to apply for this exciting opportunity. MUST HAVE SKILLS Understand sales processes in salesforce Application health score card Vendor performance score card leadership reporting Work on SLA’s Establish a SLA model Track and define SLA Quarterly reviews with SLT Work on contract processes More strategic Writing SQL queries – work on data sets Vendor management Hands on with tools – Salesforce Scale up in vendor management role Apply Job!