Technical Customer Support Specialist
Technical Customer Support Specialist Hiring Type: Direct hire Salary: $65,000$75,000 Location: Hybrid model, Indian Trail, NC (must live within 1 hour of the office) Responsibilities Customer Support: Handle customer inquiries and troubleshoot technical issues Review logs, identify root causes, and implement solutions Support installations, upgrades, and escalations as needed Documentation: Record, prioritize, and resolve tickets in the internal system Create documentation for troubleshooting and customer processes Inventory Management: Configure and manage hardware (e.g., servers, HSMs) Oversee equipment inventory and shipping logistics Qualifications 3+ years of IT experience (5+ years in a professional role preferred) Expertise in TCP, ICP, networking, virtual machines, and SQL databases Strong troubleshooting, problem-solving, and customer-facing skills (B2B experience required) Proficiency in: Windows OS, SQL Server Express, and IIS Networking (IP addressing, subnetting, routing) Hardware configuration (Windows servers, switches, firewalls) SysInternals tools and general software installation processes Benefits: HSA/Deductible plan options $75 pre-tax phone stipend Dental, life insurance, 401K + 5% match 10 days PTO (flexible) and generous holiday pay Category Code: JN008 Apply Job!