Engineering Manager - Community Support Platform

Description: • You will lead a team of software engineers to level up how customer issues flow through our system and scale up our ability to serve customers and agents both. • You will play a critical role in shaping the technical/product vision and building a strong engineering team. • Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build high quality products and features • Lead a team of (primarily) backend engineers. • Lead the vision, technical direction and execution for a significant portion of the Customer Support Platform. • Build a robust team by attracting top talent, mentoring individuals and managing conflict. • Nurture a culture of engineering excellence. Requirements: • 9+ years of relevant software development industry experience in a fast paced tech environment • 3-5+ years of leadership experience managing an engineering team • Bachelor’s and/or Master’s/PhD degree, preferably in CS, or equivalent experience • Strong expertise in optimizing complex system • Excellent communication skills and the ability to work with various cross functional stakeholders • Experience hiring, retaining and growing senior engineers and leaders with a track record of building productive, world-class engineering teams. • Passionate about technical quality, efficiency and operational excellence. Benefits: • This role may also be eligible for bonus • equity • benefits • Employee Travel Credits. Apply Job!