Teller I (US)

About the position The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. The Teller I is expected to engage with customers, resolve inquiries, and advocate for their needs, all while adhering to operational guidelines and promoting self-service options. Responsibilities • Execute TD's Brand promise by delivering a Legendary Customer experience in the Store. , • Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently. , • Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy. , • Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary. , • Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers. , • Educate customers on self-service and digital banking options that meet their needs. , • Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary. , • Make sound decisions and provide timely problem resolution, escalating more difficult issues to management. , • Ensure compliance with operational activities according to company guidelines and regulations. , • Verify customers' identities by following authentication policies and procedures. , • Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary. , • Adhere to safe deposit box procedures and operations. , • Maintain accountability for cash drawers and vaults, securing cash at all times. , • Ensure confidential customer information is securely stored throughout the day. , • Follow dual control measures and all security and audit protocols to minimize potential loss. , • Utilize bank tools and processes to detect, address, and prevent fraud. , • Complete all required in-classroom and online training by established due dates. Requirements • High school diploma or GED required. , • 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service. , • Ability to work during operating hours, including weekends, evenings, and holidays as scheduled. , • Demonstrated customer service skills preferred. , • Strong organizational skills and attention to detail. , • Ability to function in a fast-paced and changing environment. , • Excellent communication skills, with the ability to be concise, clear, and consistent. Nice-to-haves • Experience in a customer service role. , • Familiarity with banking products and services. Benefits • Base salary and variable compensation/incentive awards. , • Health and well-being benefits. , • Savings and retirement programs. , • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO. , • Banking benefits and discounts. , • Career development opportunities. , • Reward and recognition programs. Apply Job!