NOC Technical Analyst - Weekdays 3rd Shift

About the position The NOC Technical Analyst serves as the primary initial responder within the Network Operations Center, focusing on identifying and resolving network problems during after-hours support. This role involves triaging various IT solutions requests and incidents while adhering to established service level agreements (SLAs). The position operates on a non-standard business hours schedule, specifically the 3rd shift from 12am to 10am CST, four days a week, with potential telecommuting options after the training period. Responsibilities • Serve as primary decision maker for fault handling and escalations on managed devices. , • Manage Network Monitoring System (NMS) for faults and alerts, enhancing its design for better insights. , • Triaging and alerting on client production systems within defined SLAs. , • Manage and perform updates on Windows Endpoint/Server Infrastructure and network equipment firmware. , • Utilize ticketing and monitoring systems, following proper documentation and escalation processes. , • Stay informed of advancements in network infrastructure and technologies. , • Assist with Service Desk end-user support during overflow periods. , • Leverage remote support tools to resolve support requests. , • Communicate with clients in a highly professional and timely manner. , • Review KPI Metrics via dashboards, audit incident details, and provide analysis and recommendations to team members. , • Monitor and investigate the root cause of SLA breaches or procedural breakdowns. , • Promote proper Incident and Change Management practices. Requirements • High School diploma or GED required; Bachelor's degree in Information Technology or Computer Science preferred. , • Three or more years of experience supporting Microsoft operating systems and cloud/networked environments required. , • Hands-on experience with remote administration, maintenance, triage, and deployment of Active Directory, Remote Desktop Services, Windows Server, Microsoft Exchange Server, Office 365, network switches, routers, firewalls, and storage technologies required. , • One or more years of experience leading small teams within a network operations center, service desk, or help desk environment required. , • Experience working with network protocols, configurations, and operations required. , • Experience supporting system administration, NOC, and Server support required. , • Ability to triage problems, design and identify solutions, and appropriately escalate issues in a fast-paced environment required. Nice-to-haves • Experience with Infrastructure backups such as VEEAM, Data Protection Manager (DPM), etc. , • Experience with cloud technologies such as Azure, Azure Backups, AWS, or similar cloud experience preferred. , • Experience with help desk ticketing systems and service desk management tools preferred. Benefits • Employee stock ownership plan , • Opportunities for advancement , • Retirement plan Apply Job!