Customer Support Agent
About Us: Passes is the premier PG creator platform, where content creators can engage with their fans via messaging, live streaming, 1:1 calls, and more. Todays creator economy allows anyone with an internet connection to share their talents with a niche audience and make a living doing so. Were a Series A startup founded by tech veteran Lucy Guo (cofounder of Scale AI worth >$7 billion). Passes has had explosive growth over the last year and is on track to pay out over $50m to creators in 2024. Description: We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Support Agent. The ideal candidate will be responsible for managing DMCA takedowns, responding to customer and creator inquiries, improving content moderation pipelines, and solving payment disputes. This is a full time position, preferably located in Miami or Los Angeles. Responsibilities: - Manage DMCA takedown requests - Respond to customer inquiries via email and live chat (Intercom) - Review flagged content to ensure compliance with our content Community Guidelines - Handle payment disputes from customers, including refunds, chargebacks, and identifying fraudulent activity Requirements: - Excellent communication skills, both verbal and written. - Ability to work in a fast-paced environment and handle multiple tasks simultaneously. - Strong attention to detail and ability to identify potential issues. - Experience with DMCA takedowns, customer support, and chargeback management is a plus. If you are a team player with excellent customer service skills, we encourage you to apply for this exciting opportunity. We offer a competitive salary, benefits package, and a collaborative work environment. Benefits: - The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value - Competitive salary - Unlimited PTO - Occasional paid travel costs to events and off-sites. Apply Job!