Weekend Intake Specialist (Remote*)
Description: At our law firm, Edgar Snyder & Associates, we help victims. We have represented over 75,000 injured people and recovered over a billion dollars on behalf of our clients. We are excited to add a Weekend Intake Specialist to our Intake team! This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join a successful, high functioning team. ? This is a remote, full-time position with a four-day work week (Friday ? Monday). The successful candidate must be within a reasonable proximity to the Pittsburgh Headquarters office and be able to come into the office for occasional on-site meetings or events. Working at ESA, our employees enjoy a generous benefits package, professional development, a company dedicated to D&I, and a fast-paced environment where we care for our clients. If our core values of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism connect with you, then you should apply today! Core Job Functions: ? Will handle incoming calls and new client calls for evaluation in the areas of Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security. ? Completes new client intakes and screening potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email). ? Tracks and responds to callers professionally and focused on customer service as well as obtaining all needed data for proper referral actions, to include accurate completion of the Call Sheet. ? Excellent phone etiquette and outstanding customer service. Must also be a team player and able to assist others in the department to accomplish daily tasks. ? Completes assigned work in a timely manner to build positive relationships. Requirements: ? Previous experience working in a customer service or customer facing role. ? Demonstrated experience answering phones in a law firm or call center atmosphere preferred. ? Available to work a daylight, four-day schedule that includes weekends (Friday, Saturday, Sunday, Monday). ? Must be within reasonable proximity to Pittsburgh PA to travel to headquarters for occasional on-site meetings or events. (Travel expenses related to corporate visits will be the responsibility of the employee.) ? Only residents of Pennsylvania will be considered for this position. ? Strong computer skills including MS Office applications and other database entry software. ? Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail. ? Strong multitasking, time management, and organizational skills are necessary. ? Conveys confidence and professionalism through all forms of internal and external communication. Apply Job!