Mid-Level Application Support Specialist (with Chat Support)
Employer Industry: Federal Technical Support Services Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Comprehensive total rewards package, including medical, dental, and vision insurance - Paid parental leave and immediate vesting in the 401(k) - Earned bonuses and awards, along with professional training reimbursement - Supportive and collaborative work environment - Flexible work arrangements with a fully remote position What to Expect (Job Responsibilities): - Enhance and develop a comprehensive knowledge base for client-owned applications - Design and deliver engaging training programs for staff on Salesforce and Amazon Connect functionalities - Provide expert-level support for Tier 1 and Tier 2 incidents involving relevant applications - Serve as an escalation point for common application issues and prioritize issues appropriately - Utilize chat and soft phone features to assist customers with inquiries regarding agency mission systems What is Required (Qualifications): - Minimum of 2 years of relevant work experience with Salesforce and/or Amazon Connect - Demonstrated experience in developing knowledge articles and creating staff training - Proven skills in delivering exceptional customer service - Proficient technical skills with Salesforce, Amazon Connect, and web-based applications - Exceptional interpersonal and communication skills How to Stand Out (Preferred Qualifications): - Prior experience in a technical support environment, specifically Tier 1 and Tier 2 - Superior organizational skills with the ability to manage multiple projects/tasks #FederalSupport #TechnicalSupport #RemoteWork #CareerGrowth #DiversityInHiring We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Apply Job!