Customer Operations Specialist (Part-Time, Remote)
Customer Operations Specialist (Part-Time, Remote) About RaffleLink RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. Our platform offers: Easy-to-use raffle creation and management tools Secure payment processing Automated ticket generation and distribution Real-time reporting and analytics Compliance features to help organizations adhere to local regulations As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals. The Role We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. Key Responsibilities: Manage customer support via email and phone Handle inbound sales inquiries Create user guides and documentation Assist in developing outbound sales strategies (with potential commission structure) Learn and advise on Australian raffle regulations Become an expert in RaffleLink's platform and features Manage and resolve support tickets efficiently Guide clients through permit applications and raffle setup processes Stay updated on industry trends and regulatory changes Contribute to various projects as needed Qualifications: Excellent communication skills (written and verbal) Strong problem-solving abilities Proficiency with technology and quick learner of new systems Self-motivated and able to work independently Adaptable to a fast-paced, evolving startup environment Previous customer service experience preferred Interest in or experience with non-profit sector is a plus Reliable internet connection and quiet work environment for remote work What We Offer: Remote work opportunity Part-time schedule (20 hours/week, flexible scheduling) Competitive hourly rate of $30 per hour Superannuation at 11% of earnings Pro-rata entitlements for annual leave and sick & carer's leave Public holiday entitlements Opportunity for growth into a full-time operations role as the company expands Chance to make a real impact in a small, growing business If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected] Apply Job!