Contact Center Representative
Overview
Remote Position - Candidate setting is remote; however, must live within Las Cruces, New Mexico/El Paso, Texas region. About Global Connection to Employment Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners as well as federal, state and local governments GCE is one of the countrys largest private employers of persons with disabilities. Learn more at GCE.org.
Overview
The Contact Center Representative is responsible for effectively handling customer contacts (i.e., escalated case assignment, phone calls, email, etc.). This position analyzes problems and provides information/solutions via multiple platform technologies, telephone, and written correspondence. Additionally, it will accurately document inquiry outcomes for tracking and analysis. GCE Benefits At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off. Role Requirements Must have a minimum of one (1) year of experience in a contact center role. Must have experience with computers and keyboarding skills (or alternate technology that facilitates computer keyboarding/data input). Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint). Must have strong attention to detail and organizational skills. Must be able to obtain and maintain a position of public trust security clearance. U.S. Citizenship is required per government contract.
- Chosen candidates will be required to attend up to 12 weeks in person/onsite training in Las Cruces, New Mexico.
Physical Requirements: This job operates in a professional office environment. The physical demands described here are representative of those that a team member must meet to perform the essential functions of the job successfully. Flexibility related to work hours as project demands arise. Occasionally required to move or lift up to 40 pounds. Must be able to remain in a stationary computer position for extended periods. Must be able to use hands and fingers to type. Must be able to reach with hands and arms for using a computer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To Apply: Interested applicants please visit our website at: https://gce.org/work-for-gce/overview/ and complete our on-line applications. Our toll-free number is (866) 236-3981. GCE is putting our employee health and safety first by following guidance from local health departments and the Centers for Disease Control and Prevention (CDC) recommendations on preventing the spread of COVID-19. Global Connections to Employment, Inc. is an Equal Opportunity / Affirmative Action employer. Minorities, Females, Protected Veterans and Individuals with Disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Drug Free Workplace Employer, DRUG TESTING REQUIRED. Apply Job!