Customer Support Representative - English speaker

Location: Romania, Bucharest Employment Type: Full-time Onsite Team: Customer Support Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world? Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in English. Responsibilities • Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers. • Handle customer enquiries, advice and suggestions via email or online tools. • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation. • Handle customer complaints, any special cases or ad hoc tasks. Requirements • College degree or above. • Fluency in English. • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply. • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit. • Ability to work under pressure, strong communication skills and exceed beyond expectation. • Passionate for the customer service industry and can accept to work under different work shifts, including night shift. Working at Binance • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry • Fast moving, challenging and unique business problems • International work environment and flat organisation • Great career development opportunities in a growing company • Possibility for relocation and international transfers mid-career • Competitive salary • Flexible working hours, Casual work attire Apply Job!