Customer Support Representative (Remote)

Customer Service Representative (Remote) Job Summary Leading online food delivery service that connects customers with top local restaurants is seeking a dedicated and driven Customer Service Representative. In this role, you will serve as the initial contact for customers and partner restaurants, ensuring their interactions are seamless and enjoyable. Responsibilities • Serve as the primary point of contact for customers and partners through phone, email, and live chat support. • Ensure a responsive, helpful, and personalized experience for users. • Guide customers through order placement, delivery tracking, and use of the mobile app. • Quickly address and resolve customer issues, escalating complex cases as needed. • Deliver precise details regarding services, promotions, and policies. • Maintain records of interactions and customer feedback in CRM system. Requirements • Previous experience in customer service, call center, or similar role. • Excellent verbal and written communication skills. • Ability to multitask with strong attention to details. • Positive attitude and a customer-first approach with a desire to assist users. Customer Service Roles Offer • Competitive hourly salary based on experience. • Full benefits package including health, dental, vision, and paid time off. • Opportunities for professional growth and development within the company. • Employee discounts on food delivery services. • Flexible work from home options with various shifts available based on your schedule. Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance • Work from home Shift: • Day shift • Evening shift • Morning shift Work Location: Remote Apply Job!