Healthcare Call Center Representative(100% Remote)

Essential Responsibilities: • Answer incoming phone lines... • Follow guidelines dictated in quality program for each call. • Ensure security procedure are met in every interaction • Utilize DE & all applicable systems to procure needed program details to answer the caller’s questions in accordance with program guidelines. • Ensure correct information is communicated in each interaction. • Maintain call talk times while applying all file facts • Following details of required call scripts • Process incoming Level 1 docs • Maintain quality performance in processing • Ensure all processing and call goals are met Non-Essential Responsibilities: • Performs other functions as assigned • Follow processing guidelines as Knowledge, Skills and Abilities: • Ability to demonstrate customer service skills. • Ability to use and decipher file details • Ability to us de-escalation techniques on calls • Ability to pay attention to detail while on calls or processing files. • Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment. • Ability to demonstrate good keyboard skills. • Ability to maintain patient confidentiality. • Ability to work independently, under pressure and within, restricted timeframes. • Ability to adapt and thrive in a changing environment. • Ability to manage time effectively. • Ability to demonstrate a strong knowledge of customer service principles and practices. Work Conditions and Physical Demands: • Primarily sedentary work in a general office environment. • Ability to communicate and exchange information • Ability to comprehend and interpret documents and data • Requires manual dexterity to use computer, telephone and double monitors • May be required to work extended hours based on special business needs. Minimum Education: • High School Diploma or GED required • Additional education is preferred Minimum Work Experience • 2+ year of call center experience • Demonstrate customer service skills is required • Able to function between two departments incoming calls Apply Job!